Return Processing
Clients can’t make returned parts a profit center. Why not? Clients may request some parts to be returned for salvage and reuse them or they may only want a few parts returned to determine if a design flaw or negative trend is in place.
There is a line where it may be financially feasible not to require certain parts to be returned. P.A.R.T. along with your business rules put a good plan in place to systematically manage with fraud control to process returns. It certainly lowers the cost of managing and processing returns. Parts can be salvaged and reused; production can save tons of money by identifying a design flaw quickly. There is profit to be made from returns. Clients must have the correct information to make these decisions and you need a process in place to review that customers are not taking advantage of your good will. All information gathered and updated during the return process is available and used with the overall product integration.